NexGen replaced my roof after a hailstorm, 5+years ago. I noticed some discoloration on my popcorn ceiling (gross and outdated, yes I know), and assumed my roof was leaking. I called NexGen and left a message conveying this. Chris returned my call right away and scheduled a time to do an inspection. He arrived on time and truly listened to my concerns. He went into my attic to inspect where I felt the water was. After miscalculating the trusses, the poor guy came crashing through my ceiling onto my tile floor, and putting a hole into one of my walls. Thank goodness he was ok, although I’m sure pretty sore for the next week or so. Too bad we didn’t get it on video for some Youtube likes or at least a laugh at the company Christmas party! He apologized profusely and assured me that he would have someone out right away to repair the damage. During the repair, Chris kept in constant communication and always made sure the job was getting done to my satisfaction and correctly. I never thought that they would be able to blend a 40 year old popcorn ceiling but, they did a great job! To help make up for the inconvenience, they even fixed the part of the ceiling I was originally concerned about. Accidents happen, it’s how you respond to them that matters, and Chris from NexGen responded like a PRO!